Shop the Collection

Choose your dress, select your rental date, wear it for your event, then return it to us using the prepaid return packaging.

We’ll take care of the professional cleaning.

Yes! You’re welcome to book a fitting appointment to try on your favourite styles before hiring, so you can find the perfect fit with confidence.

We recommend booking your usual size. If you’re unsure, send us a message and we’ll happily help you choose the best fit.

Your dress will arrive before your event., giving you time to try it on and ensure the perfect fit.

No problem! Simply select local pickup at checkout, and we’ll let you know when your dress is ready to collect.

Australia-wide express post shipping is a flat $30, which includes a return satchel.

All dresses must be returned using the prepaid Express Post satchel provided.

Once your parcel has been lodged with Australia Post, you must email your tracking number tp hello@sorrtedcollective.au on the same day.

If the dress is not in the post by the end of the last hire day, late fees will apply, unless otherwise agreed upon.

No, professional dry cleaning is included nyor rental price.

Please do not wash, dry clean or attempt to clean the garment yourself, as this may permanently damage the dress

Every rental includes professional dry cleaning and for Australia-wide hires, a prepaid return satchel.

There are no hidden cleaning fees.

Local customers attending try-on appointments can ensure the perfect fit before hiring. Unfortunately we cannot offer exchanged for posted rentals due to shipping infringements.

If you’d like to keep your dress for a little longer, please contact us before placing your order. We’ll do our best to arrange an extended hire for a extra fee subject to availability.

Absolutely! Many customers hire multiple dresses for holidays, weddings, race days. Simply add each dress to your booking.

Cancellation requests must be submitted in writing by emailing hello@sortedcollective.au

Refunds and store credits will be considered at the discretion of Sorted Collective, depending on the amount of notice provided and whether the dress has already been dispatched.

You contact us immediately.

If a dress is returned damaged beyond normal wear and tear or requires repair, sorted collective will arrange the necessary repairs.

The cost of the repairs or replacement will be invoiced to the customer and is payable immediately upon recipt.

Where a garment is deemed beyond repair or cannot be restored to its original condition, the customer will be liable for the full replacement value of the dress.

We are located in Sorrento, on the Mornington Peninsula.

We are in the studio

Tuesdays 9-7

Thursdays 9-7

And yes you can book outside of those times just contact us and we will find a time for you to pop in!

By placing a booking with Sorted Collective, you agree to the following Terms & Conditions.

1. Rental Period

• All dress hires are for 4 days.

• Your rental period begins from the day the dress is delivered into your hands, as confirmed by Australia Post tracking.

• Dresses must be lodged for return via Australia Post on or before the fourth day of your hire period. For weekend hires, dresses must be posted back by Monday, unless otherwise agreed in writing.

2. Delivery & Postage

• Australia-wide Express Post is available for a flat rate of $30.

• The postage fee includes:

  • Express Post delivery to you.

  • A prepaid Australia Post Express Post return satchel.

• Please ensure someone is available to receive your parcel or nominate a secure delivery address.

• While every effort is made to ensure timely delivery, Sorted Collective is not responsible for delays caused by Australia Post or incorrect delivery details supplied by the customer.

3. Returning Your Dress

All dresses must be returned using the prepaid Express Post satchel provided.

Please return your dress to:

Sorted Collective

PO Box 644

Rye VIC 3941

Once your parcel has been lodged with Australia Post, you must email your tracking number to hello@sortedcollective.au on the same day.

4. Identification Requirements

To confirm your booking, you must email a clear scanned copy or photograph of one of the following to hello@sortedcollective.au:

• Australian Driver’s Licence; or

• Government-issued Photo Identification.

Bookings are not confirmed until identification has been received.

Sorted Collective reserves the right to decline or cancel any booking where satisfactory photo identification has not been provided.

5. Fit Guarantee

We highly recommend booking a try-on appointment at our Sorrento studio before hiring your dress to ensure the perfect fit.

We understand that this isn’t possible for all customers. For this reason, booking exchanges, refunds or credits cannot be offered due to incorrect sizing or change of mind for dresses that have been posted Australia-wide.

Please carefully review the sizing information provided and contact us before booking if you require assistance selecting the best size.

For local customers collecting from our studio, we encourage you to take advantage of our complimentary try-on service before confirming your booking.

6. No Bond Policy

At Sorted Collective, we do not require a security bond.

Instead, we ask that all customers provide valid photo identification before their booking is confirmed and agree to these Terms & Conditions.

By hiring from Sorted Collective, you accept responsibility for returning the dress in the same condition it was received (allowing for normal wear and tear) and agree to cover the cost of any repairs, replacement or other charges resulting from damage, loss, theft or failure to return the garment.

7. Dry Cleaning

Professional dry cleaning is included in your rental price.

Please do not wash, dry clean or attempt to clean the garment yourself, as this may permanently damage the garment.

8. Care of the Garment

While the dress is in your possession, you are responsible for taking reasonable care of it.

Please avoid:

• Permanent stains.

• Tears or rips.

• Burns.

• Alterations.

• Missing embellishments.

• Damage caused by fake tan, makeup, perfume or excessive wear.

We recommend applying fake tan and perfume well before wearing your dress and taking extra care when eating or drinking.

9. Damage & Repairs

If a dress is returned with damage beyond normal wear and tear or requires repair, Sorted Collective will arrange the necessary repairs.

The cost of repairs or replacement will be invoiced to the customer and is payable immediately upon receipt.

Where a garment is deemed beyond repair or cannot be restored to its original condition, the customer may be liable for the full replacement value of the dress.

10. Late Returns

Late returns may affect another customer’s booking.

A late fee of $25 per day (or part thereof) will apply until the dress has been lodged with Australia Post.

If a late return prevents Sorted Collective from fulfilling another customer’s booking, any reasonable additional costs or losses incurred may also be charged.

11. Loss or Non-Return

If a dress is lost, stolen or not returned, the customer will be responsible for the full replacement value of the garment.

12. Cancellation Policy

Cancellation requests must be submitted in writing by emailing hello@sortedcollective.au.

Refunds or store credits will be considered at the discretion of Sorted Collective, depending on the amount of notice provided and whether the dress has already been dispatched.

13. Condition of Garments

All garments hired through Sorted Collective are rental pieces and are not sold as brand-new items.

Every dress is professionally cleaned, carefully inspected and maintained between hires to ensure it arrives in excellent condition.

By booking with Sorted Collective, you acknowledge and accept that rental garments may display minor signs of normal wear and tear consistent with a premium dress hire service. This may include subtle fabric wear, minor pulls, slight fading, small marks that have been professionally treated, or other minor imperfections that do not affect the overall appearance, quality or wearability of the garment.

These minor signs of wear are considered normal for rental garments and do not constitute a fault or defect. They are not grounds for a refund, exchange or credit.

If you believe your dress has arrived in an unwearable condition due to damage or a fault, you must notify Sorted Collective by emailing hello@sortedcollective.au with clear photographs within 2 hours of delivery. The dress must be returned using the prepaid Express Post satchel within 2 hours of notifying us, unless otherwise agreed in writing. Failure to notify us and return the garment within this timeframe may affect your eligibility for a refund, store credit or replacement.

Please carefully review the sizing information provided and contact us before booking if you require assistance selecting the best size.

For local customers collecting from our studio, we encourage you to take advantage of our complimentary try-on service before confirming your booking.

14. Photo Verification

Before every order leaves our studio, Sorted Collective photographs each garment to document its condition.

These photographs are retained for our records and may be used to assess the condition of the garment upon return and to assist in resolving any damage claims or disputes.

15. Acceptance

By completing your booking with Sorted Collective, you acknowledge that you have read, understood and agree to these Terms & Conditions.

We appreciate you choosing Sorted Collective and look forward to helping you feel confident at your next event.